JN AUTOMOTIVE INC. > AUTO REPAIR > CUSTOMER SERVICE

215-699-7434 | 798 Sumneytown Pike Lansdale, PA 19446

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

Read the owner's manual to learn about the vehicle's systems and components.
Follow the recommended service schedules.
Keep a log of all repairs and service.
Do not ignore any warning signals your car may give you.
Carry a written list of the symptoms that you can give your mechanic.
Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:

Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
Changes in acceleration, engine performance, gas mileage, fluid levels.
Worn tires, belts, hoses.
Problems in handling, braking, steering, and vibrations.
When did the problem first start?

How to manage your service experience:

Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At JN Automotive Inc. in Lansdale

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What Our Customers Are Saying

Great service!! Very reasonable price. Make sure to inform you what needs urgent attention and what can wait.

Pratik S.

Awesome customer service and affordable rates.. Would love to visit anytime my car falls sick and I need a car doctor..!

Ranadip D.

Honest and affordable automotive repair and body shop with good customer service. I've had many bad experiences with unscrupulous mechanics and dealerships and it’s a relief to have found a capable and honest shop in the neighborhood. They take time to explain what’s wrong and provide affordable options. They have recently expanded their shop and they now do auto body work. And that was timely since I needed some body work last week and they did an excellent job fixing the ding and painting with clear coat.